Commissionable Statuses
Sale - An order is completed.
Refund - An order is refunded.
Chargeback - Customer claimed that the order is a mistake and the sale amount was chargeback to the customer.
Satisfaction Refund - A different classification of a refunded order which is treated the same way as an order in "Refund" status.
Non-Commissionable Statuses
Pending - order is being processed. If a customer chooses to use a delay payment such as mail-in check, the order may be in this status waiting for customer payment before the order can be completed. If it is a physical goods order, the order may be in this status because of delay payment or waiting to be shipped. Once the order is shipped and payment is collected, then the order will go to sale status as a completed order.
Pixel Tracked - order notification has been sent to oND from the commerce thank you page via a tracking pixel. This is the initial tracking of an order and will be updated by the commerce engine through our API integrations or daily reconciliation. The order information at this point is incomplete and pending assessment by the commerce platform.
Processing - order is currently awaiting updates from the commerce engine. After the Pixel Tracked status, the order goes through a Processing phase where we request an update from the commerce engine regarding order details. After the commerce engine notifies oND of the details the status will most likely be placed in pending, sale, or suppression based on the current state of the order.
Suppression - order is being suppressed because it is suspected as a fraud order. The order will only go to sale status if the customer makes contact and proofs that it is a valid order. Then the order will be completed and become commissionable.
Duplicate - an order is found to be tracked and associated to another tracking system. Based on the merchant's logic and last click win policy, the order was credited to the other system.
Sale Order Process, Status and Commission
